E-ticket (PDF)
An e-ticket is sent to your email after payment, stored in your account, and can be refunded or exchanged.
Your ticket as a PDF
An e-ticket is a ticket in PDF format. It is emailed to you after payment and stays available in your account under "My orders", so it cannot be lost.
How do I get an e-ticket?
Buy your tickets on the iTicket.MA website or app. After payment, your tickets are sent automatically to your account's email address. Can't find the email? Check your spam folder, or download your tickets again from "My orders".
How do I enter with an e-ticket?
Show the ticket at the entrance, printed or on your phone. Each ticket's code is scanned only once: the first one presented counts.
Don't share your ticket or post a photo of its code: a copy presented before you would make your ticket unusable.
Can I send my ticket to someone else?
Yes, in the iTicket.MA app, the same way as a QR ticket: the recipient has to accept the transfer (within 24 hours, or before the event ends). Once accepted, they get their own ticket and your old PDF is no longer valid.
Returns and exchanges
Refund and exchange conditions depend on the event. See the Refund and exchange page.
