Terms & Conditions

1. General Provisions

iTicket.MA SARL, located at Secteur 15, Bloc V, N° 10, Rue Annaima, Hay Riad, Rabat, Morocco, operates an online ticketing platform in accordance with Moroccan law.
You have just connected to the iTicket.MA website operated by iTicket.MA SARL. Any order placed on www.iticket.ma implies full and unconditional acceptance of these terms and conditions.
You must read carefully the following provisions as they constitute a contract establishing the general conditions of the products and services of the electronic catalog of iTicket.MA SARL.
Consequently, you may only order products or services if you accept the conditions set out below.

2. Orders

All orders are firm and final once confirmed by email. Tickets may only be modified with the prior approval of iTicket.

3. Prices and Payment

Prices are expressed in Moroccan dirhams (MAD), all taxes included. To complete your order, you may choose one of the payment methods offered by iTicket.MA SARL on the payment page.
In this case, the transaction for debiting your account is processed on the day following the delivery confirmation.
Your online payments are secured by the Centre Monétique Interbancaire (CMI), which provides a fully secure payment service.
The Consumer guarantees that they have the necessary authorization to use the chosen payment method when validating the order form.
In the case of payment by credit card, the provisions relating to the fraudulent use of the payment method, as stated in the agreements between the Consumer and the card issuer and between iTicket.MA SARL and its banking institution, shall apply.

4. Ticket Delivery

Tickets are issued electronically and include a unique QR code. Only the first presentation grants access to the event. No duplicate will be issued.

5. Cancellation and Refund

Tickets are neither refundable nor exchangeable, except in the event of cancellation of the event. In case of event cancellation or postponement, ticket refunds or exchanges will be processed according to the organizer’s policies.
If the event is interrupted after more than half of its scheduled duration, no refund or compensation shall be due. The organizer reserves the right to modify programs, schedules, or lineups without prior notice and without compensation.

6. Data Protection

Personal data is processed in accordance with Moroccan Law No. 09-08 under the supervision of the CNDP. For any request, please contact us at [email protected].

7. Liability

iTicket shall not be held responsible for any modifications, postponements, or cancellations beyond its control. It is recommended to verify event information 24 hours before its scheduled time.

8. Governing Law and Jurisdiction

These terms and conditions are governed by Moroccan law. Any dispute shall fall under the exclusive jurisdiction of the courts of Rabat.

9. Force Majeure

iTicket.MA SARL shall only be bound to perform its obligations to the extent that no event of force majeure prevents their execution.